Astegic takes pride in our proven ability to operate and maintain infrastructure services for our customers. We realize that every organization has specific needs and to that end we assure our professionals are trained and certified in your specific platform. Our comprehensive approach to providing IT support services considers all aspects of people, processes, and technology to successfully and effectively address and manage the evolving and complex needs of our customers.

Our approach, based on ITIL best practices for service support and delivery, is designed to provide the proper mix of proactive project management, a full understanding of our customer’s requirements, top technical talent, standard operating procedures, change management and emerging technology to deliver comprehensive solutions that are fully aligned with our customers business goals, meet defined Service Level Agreements (SLA), and provide the highest level of quality service. We work with you to identify your specific needs and implement a plan to meet those needs while remaining flexible to changes.

• Server Management
• Network Architecture and Management
• Security and Risk Management
• Disaster Recovery
• Information Security Planning
• Governance, Risk, and Compliance
• Threat and Vulnerability Assessment
• Privacy Impact Assessment (PIA)
• Customer Care Methodologies/Techniques
• Asset Management
• Service Desk and On-site Support
• User Training
• Standard Reporting and Performance Dashboards.